Privacy policy

IMPORTANT: We invite you to read this Privacy Statement carefully to find out why we collect your personal data and how this data is processed by ESTEL, S.L., Can Noguera 19, 1-2, Pol. Ind. El Barcelonès, 08630 Abrera, Barcelona.

This Policy is subject to change and it is therefore advisable to consult it whenever you decide to visit us.

This Privacy Policy was amended on 04/14/2020.

SCOPE

This online Privacy Statement by ESTEL, S.L. is public and accessible to all users and customers of ESTEL, S.L., and applies to all websites of ESTEL, S.L., with www.suiff.com being the primary site or domain.

It also applies to those documents or messages issued by ESTEL, S.L. which link to this Privacy Policy or Statement or, where applicable, indicate that it is accessed so that you are aware of the use made by ESTEL, S.L. of your personal data.

Here is how to put one together for use with your personal information. Subsequently, these uses and treatments are detailed.

PERSONAL INFORMATION WE COLLECT

Information on the use of personal data, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard of processing of personal data and the free movement of such data (RGPD) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights, which adapts the Regulation to the Spanish legal system and completes and develops its provisions (LOPDGDD).

ESTEL, S.L. respects your right to privacy and applies all current regulations in order to protect the personal data of their customers and users.

Your personal data is treated with the utmost confidentiality, having adopted ESTEL, S.L., as Data Controller, the technical and organizational measures necessary to ensure the confidentiality and security of personal data, avoiding its alteration, loss, unauthorized treatment or access.

So that you can receive information and, if necessary, be able to reserve or use the products and services that ESTEL, S.L. offers through the site/s of ESTEL, S.L., it is necessary that you inform us of certain personal data necessary to be able, thus, to personalize our services and adjust them to your interests and needs.

We remind you that it is the duty of the user to notify us of any changes that occur in their data, to ESTEL, S.L., and that they have registered our sites, to proceed with their maintenance in the corresponding files.

To improve the services we offer you may receive a satisfaction survey at the end of the service we provide. In it, you will be asked for an assessment of the services received and a brief comment on the experience.

We collect your personal information for several reasons:

• Respond to service requests.
• Realization of the services.
• Preparation of budgets.
• Send status messages for ongoing services.
• Sending promotions that we consider interesting for our customers.
• Quality and satisfaction surveys for the improvement of the services carried out by ESTEL, S.L.

In addition, we may collect information related to your use of our websites through various technologies, such as the use of cookies.

You may revoke this consent at any time, as well as exercise your rights of access, rectification, deletion, limitation of processing, forgetfulness, data portability and opposition by the means indicated in the chapter “EXERCISE OF RIGHTS” of this document.

COLLECTION MODES

ESTEL, S.L. collects personal data through various channels: on the website www.suiff.com, in the telephone helpline of ESTEL, S.L., in the same physical centers of ESTEL, S.L., when requesting a quote or service, in the SUIFF application itself installed on your mobile device from the SUIFF app or on the WEB https://www.suiff.com.

Inside the website:

Contact form

We request the following personal data: Name, E-mail, Telephone, Company, Position, Subject, Message; to respond to the requirements of the users of ESTEL, S.L. For example, we may use this information to respond to your request and to answer any questions, complaints, comments or concerns you may have regarding the information included on the website, the services provided through the website, the processing of your personal data, issues relating to the legal texts included on the website, as well as any other queries you may have and which are not subject to the Contract Conditions.

In any case, and whenever applicable, we will give you the option to refuse to use your data for the purpose of sending or advertising communications.

COMMUNICATION TO THIRD PARTIES

You authorize us to communicate data such as Name, NIF, Bank Data, etc., to the Financial Institutions with which ESTEL, S.L. only for the purpose of managing transfers, collections and payments resulting from the business relationship and use of our services.

To provide services strictly necessary for the development of the activity, ESTEL, S.L. shares data with the following providers under their respective Privacy Conditions:

• Google Analytics: a web analytics service provided by Google, Inc., a Delaware company, headquartered at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help ESTEL, S.L. to analyse the use made by users of the website. The information generated by the cookie about your use of ESTEL, S.L. (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Finally, you authorize us to send you the information necessary for the process of any incident/assistance covered by your insurance company and that it may require.

TREATMENTS AND USES

You may revoke the authorization you have granted at any time in order to allow your data to be used in a specific way. This revocation of authorization may not have retroactive effect.

Realization and management of the contracted service and invoicing

Without the requested data, it will not be possible to perform the service.

Personal data, as well as those relating to the service, will be kept in our files for the time necessary to be able to guarantee the service provided (5 years).

The data relating to the invoicing of the service will be kept in our files for the time necessary to comply with the legal and tax obligations applicable to the services performed by ESTEL, S.L. (5 years + current year).

With regard to this data processing, you may, if you deem it necessary, exercise the following rights:

• Access, to know what data we keep and process.
• Rectification, in the event that you consider that the data is incorrect or because they have changed (for example, your contact details).

Quality Service

To meet our quality commitments to the customer, we conduct a survey to find out the satisfaction with the work done to our customers and users, so we can improve our services.

These surveys are carried out by electronic means (an e-mail is received with a link to the website where the survey is carried out) and they do not collect any additional personal data from those you have previously provided to us.

In any case, the personal contact data collected for sending you the quality survey will only be used if you give us your explicit consent.

Personal data relating to this treatment will be kept for this purpose for 3 months.

With regard to this data processing, you may, if you deem it necessary, exercise the following rights:

• Opposition and limitation, so that personal data is not processed – from when you request is processed – for the purpose of the quality service.
• Rectification, in the event that you consider that the data is incorrect or because they have changed (for example, your contact details).

Information about the services of ESTEL, S.L.

To keep you informed about the services provided by ESTEL, S.L. and for one-time promotions, we need to process your contact details.

On the other hand, in each communication sent, you will be offered the opportunity to unsubscribe from them; additionally you may exercise the rights set forth below at any time.

With regard to this data processing, you may, if you deem it necessary, exercise the following rights:

• Opposition and limitation, so that personal data is not processed – as soon as your request is processed – for the purpose of the information service.
• Rectification, in the event that you consider that data is incorrect or because they have changed (for example, your contact details).
• Deletion, in the event that you withdraw your consent for this treatment.

Preparation of budgets

The data that you provide to us, for the elaboration of the budget, will remain in our files until you inform us of the decline of its execution or until past 2 years; once this period has elapsed, they will be deleted. Otherwise, they will become part of the Service Performance treatment.

With regard to this data processing, you may, if you deem it necessary, exercise the following rights:

• Access, to know what data we keep and process.
• Rectification, in the event that you consider that the rights are incorrect or because they have changed (for example, your contact details).
• Deleted, in the event that it definitively rejects the action budgeted by ESTEL, S.L.

Study of job applications

The data that you provide us to participate in our personnel selection processes, in case you are selected for the next phase, we will inform you of such decision. The data provided by you will be kept for a maximum period of 1 year after which it will be deleted.

With regard to this data processing, you may, if you deem it necessary, exercise the following rights:

• Access, to know what data we keep and process.
• Rectification, in the event that you consider that the data is incorrect or because they have changed (for example, your contact details).
• Deletion, in case you withdraw your consent for this treatment.

Navigation

When browsing ESTEL, S.L. unidentifiable data may be collected, which may include IP addresses, geographic location (approximately), a record of how services and sites are used, and other data that cannot be used to identify the user. Non-identifying data also includes data related to your browsing habits through third-party services. This website uses the following third-party analytics services: Google Analytics, Alexa, Facebook Inside, Twitter Analytics, SEMrush, Bing, and Pixel by Facebook.

We use this information to analyse trends, manage the site, track user movement around the site, and to collect demographic information about our user base as a whole.

ReCAPTCHA Service

The navigation IP address will be sent to Google as part of the system so that a human can be discerned from an automated from filling and submission system. Full details of the Google Privacy Policy can be read at https://policies.google.com/privacy?hl=es

Remarketing

The remarketing function allows us to reach people who have visited the website of ESTEL, S.L. previously and associate a given audience with a particular message. Remarketing is a method of getting users who have visited your site to do so again.

ESTEL, S.L. collects information for this remarketing feature within your website.

Facebook, Twitter and Google AdWords cookies collect the information collected through this feature. To find out the data collected by these cookies, visit the following Privacy Policies for Facebook, Twitter and Google AdWords.

If you do not want your information to be collected by these cookies, you can disable the use of Google cookies through Google Ad Settings. You can also disable the use of cookies from a third party provider through the Network Advertising Initiative disabling page.

This type of service allows you to interact with social networks or other external platforms directly from the pages of this website. Interactions and information obtained by this site will always be subject to the privacy settings of the user on each social network. If a service is installed that allows you to interact with these social networks, it is possible that, even if users do not use the service, it will collect web traffic data related to the pages on which they are installed.

Facebook Ads

At ESTEL, S.L. we use Facebook Ads, Facebook’s advertising platform, which allows us to create campaigns and ads. When generating and ad, you can segment your audience by: location, demographics (age, gender, etc.), interests (activities, hobbies, etc.), what they buy on the Internet and other channels, etc.

Data obtained through Facebook Ads is subject to this Privacy Policy from the moment the user leaves their data in the form on this website to join the subscription newsletter. Under no circumstances will information from Facebook be used for any other purpose.

Twitter Ads

At ESTEL, S.L. we use Twitter Ads, Twitter’s advertising platform, which allows us to create campaigns and ads. When generating and ad, you can segment your audience by: location, demographics (age, gender, etc.), interests (activities, hobbies, etc.), what they buy on the Internet and other channels, etc.

Data obtained through Twitter Ads is subject to this Privacy Policy from the moment the user leaves their data in the form on this website to join the subscription newsletter. Under no circumstances will information from Facebook be used for any other purpose.

Google AdWords

AdWords is a Google platform for ADVERTISERS who want to advertise on GOOGLE. At ESTEL, S.L. we use Google AdWords, Google’s advertising platform, which allows us to create campaigns and ads to show on other web pages. When generating and ad, you can segment your audience by: location, demographics (age, gender, etc.), interests (activities, hobbies, etc.), what they buy on the internet and other channels, etc.

Data obtained through Google AdWords is subject to this Privacy Policy from the moment the user leaves their data in the form on this website to join the subscription newsletter. Under no circumstances will information from Facebook be used for any other purpose.

Services related to the Suiff product

Without the requested data, it will not be possible to perform the service.

Types of data and conservation: Personal identifying data, those relating to their gender, age, height and body weight, and historical data on their evolution, as well as those generated by the product itself, will be kept in our files for as long as you use our services – some options are configurable by you -. At this time, the data provided and generated by you will be kept for the time necessary to be able to guarantee the physical device Suiff.

In relation to the activation of the “ranking” option, a service that allows you to compare your activity data of Kg and average strength with other users of the application. You will be able to indicate your name or nickname, and add a profile picture. At any time, if you wish, you may delete this data by requesting it from us, as indicated in the “Exercise of Rights” section of these Policies. This information will only be used to be located within the “ranking” section.

With regard to this data processing, you may, if you deem it necessary, exercise the following rights:

• Access, to know what data we keep and process.
• Rectification, in the event that you consider that the data is incorrect or because they have changed (for example, your contact details).
• Deletion of data obtained for the personalization of the SUIFF product and which are not necessary for the maintenance of the warranty or other legal obligations of ESTEL, S.L.

COOKIE TREATMENT

COOKIES

This WEBSITE uses its own and third party cookies to improve your browsing experience, depending on your browser settings. On some pages and site options ESTEL, S.L. browser-specific cookies are used. Cookies are automatic procedures for collecting information regarding the preferences determined by a User during his visit to a certain website. This information is recorded in small files that are stored on the user’s computer equipment, never in those of ESTEL, S.L. Each time the user re-accesses the website in question; these files are activated automatically so that the website is configured with the preferences indicated in previous visits. Cookies cannot read cookies created by other providers.

WHAT TYPES OF COOKIES DO WE USE?

ACCORDING TO THE TERM OF TIME THAT REMAIN ACTIVE, COOKIES MAY BE:

• Session cookies: Designed to request and store data while the user is accessing a web page. The user usually uses them to store information that is only of interest to keep for the provision of the service request on a single occasion (for example, a list of purchased products).
• Persistent cookies: These are a type of cookie for which data is still stored in the terminal and can be accessed and processed for a defined period. They have a deletion date. They are used, for example, in the purchase or registration process to avoid having to enter our data constantly.

DEPENDING ON THE ENTITY THAT MANAGES THE TEAM OR DOMAIN FROM WHERE THE COOKIES ARE SENT AND PROCESS THE DATA OBTAINED, WE CAN DISTINGUISH:

• Own cookies: These are those that are sent to the user’s device and are managed exclusively by us for the best functioning of the site.
• Third-party cookies: These are those that are sent to the user’s device from a computer or domain that is not managed by us, but by another entity, which will process the data obtained.

WHEN YOU BROWSE OUR WEBSITE, THE FOLLOWING COOKIES CAN BE INSTALLED ON YOUR DEVICE:

• Registration cookies: When the user enters our website and logs in, a temporary cookie is installed so that he can browse his user area without having to enter his data continuously. This cookie will disappear when you long out.
• Analysis cookies: They are used to study the behaviour of users anonymously when browsing our website. In this way, we will be able to know the most viewed content, the number of visitors, etc., information that we will use to improve browsing experience and optimize our services. They can be their own, but also from third parties. The latter include Google Analytics cookies.

DEFINITION OF THE COOKIES WE USE

COOKIES UPDATE

The cookies on this website may be updated, so we recommend that you review our Cookies Policy periodically.

HOW TO MANAGE COOKIES DEPENDING ON THE BROWSER YOU USE

IMPORTANT: You can refuse the processing of the data referred to by rejecting the use of cookies by selecting the appropriate settings in your browser. However, you should be aware that if you do so, you might not be able to use the full functionality of the site.

Google Chrome

• https://support.google.com/chrome

Microsoft Internet Explorer or Edge

• https://support.microsoft.com/es-es/products/microsoft-edge

Mozilla Firefox

    • https://support.mozilla.org/es/products/firefox

Apple Safari

    • https://support.apple.com/es-es/safari

Opera

    • http://help.opera.com

RECAPTCHA

We use Google Inc.’s reCAPTCHA service (Google) to protect the data submitted through the forms on the pages of our users. This service differentiates the data sent by people from automated messages and involved the transmission of the IP address and other data required by Google for the use of the reCAPTCHA service. For this purpose, the data will be transmitted to Google for use. Google will encrypt the IP address in the member states of the European Union, as well as in the states associated with the European Economic Area. Only in a few exceptional cases will IP addresses be transmitted to the Google server in the United States for encryption. On behalf of the owner of this website, Google will use this information to evaluate the use of the service by users. The IP address transmitted by reCAPTCHA will be kept separate from other Google data. The Google Privacy Policy applies to this data. Full details of the Google Privacy Policy can be read at https://policies.google.com/privacy?hl=es

By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set above.

GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google, Inc., a Delaware company headquartered at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”).

Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purposes of monitoring your use of the website, compiling reports on website activity for website operators and providing other services relating website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the processing of data or information by rejecting the use of cookies by selecting the appropriate settings on your browser. However, you should be aware that if you do so, you might not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the

EXERCISE OF RIGHTS

You may direct written communications for the exercise of your rights to:

ESTEL, S.L.

B-08331340

Registered in the Mercantile Register of Barcelona with NIF B-08331340, in volume 20957, folio 0096, sheet 14665, inscription 13, sending your applications to the following address:

ESTEL, S.L. 

Can Noguera 19, 1-2, Pol. Ind. El Barcelonès, 08630 Abrera, Barcelona. 

You can also direct your communications through the following channels:

• In person, in our offices.
• By e-mail, to the address estel@estelgrup.com
• By contacting +34 93 770 51 12, where we are at your disposal to assist you.

Requests for data submitted may require you to provide the additional documentation necessary to confirm your identity. In any case, you can obtain general information on the Privacy and Protection of Personal Data at the following link: www.agpd.es